Return and exchange

Return and exchange policy

Thank you for purchasing our products at https://sousma.com

On this page, there is an explanation from the admins of our site for some points of the return and exchange policy

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging
Several types of merchandise are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that contain intimate or health goods
Additional non-returnable items
gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain cases where only partial refunds are granted
Returning the product for after-sales service is a right for all our customers, and it includes all the products we offer in our store, but with conditions
The product is not a digital product
Or it has an activation testicle, or it has been activated, or a wrong software has been passed to it, or it has been opened from the income, or it has been operated with a non-original transformer, or fluids have been emptied on it.
If the product has a factory defect, the after-sales service will take care of it
– Please contact us through the Contact Us page or through our phone numbers to order.
– Please take a picture of the product and send it with the specified city, address and order number so that it can be replaced with another product if the product is damaged or has some defects or if the product is damaged or has some defects. Used in accordance with the agreement.
– A full refund will be given to the customer if the product received is completely different from the product displayed on our website.
We provide all the required information that the customer is supposed to ask, but we do not bear false expectations, if the customer has, about what that product is.
– 30% deduction if the customer does not want the product and there is no defect or problem mentioned.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable. If you get your money back, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes for your replaced product to reach you may vary.
If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
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